OVERVIEW
Discount Mart Private Limited (hereinafter referred to as "Company") uses its shipping and delivery policy to ensure that products are delivered safely and on time to clients. This policy will help the terms and conditions for carrying out the delivery of products in a smooth manner, ensuring that the Company's operations are finished on time.
SCOPE AND PREFACE
This policy shall apply to the delivery and shipping of any products purchased through the company's website, www.discountmart.in, as well as any other method, such as direct seller.
AIM
The company is known for providing high-quality, industry-standard products. We make every effort to ensure that customers receive their products on schedule. Our primary goal is to serve the customer efficiently and effectively within the specified timeframes, from the time the order is placed to the time the products are delivered.
PROCESS
- After our system processes your order, your products are reviewed to ensure that they are available for purchase.
- Once the order has been completed and necessary information has been filed upon, then the order will begin for processing for the shipment.
- After they have been passed the process of the quality check, the process of the shipment has been done with our delivery partner.
- Our delivery partners, then bring the package to customer at the earliest possible time period.
COST INCURRED IN SHIPPING
For order value on or above Rs……= Free shipping across India
For order value below Rs….. Delivery charges will be applicable
3. Cookies
Session ID cookies, persistent cookies, and other types of cookies are used to store this information. A cookie is a little data file kept on your computer by your web browser.
INFORMATION REQUIRED
Company provides delivery of product across country, so it is requested to customers to provide complete address detail while placing your order on company site to ensure speedy delivery of your product. The address will be provided in the following format:
- FULL NAME
- 2 CONTACT NUMBERS ALONG WITH THE E-MAIL ID
- PINCODE
- FLAT HOUSE NO., BUILDING, COMPANY, APARTMENT
- AREA, STREET, SECTOR, VILLAGE
- LANDMARK
- TOWN/CITY
- STATE
Delivery Location
As per the estimation, delivery time will be provided to you once the order has been placed. Delivery times are estimates and commence from the date of shipping, rather than date of order.
Delivery times are used as a guide only and are subject to the acceptance and approval of the order. Unless there are exceptional circumstances, we make every effort to fulfill your order within ……………business days of the date of your order.
Business day mean Monday to Saturday, except holidays.
Date of delivery may vary due to carrier shipping charges, delivery location, method of the delivery and the items ordered. Product may also be delivered in separate shipments as per the requirement.
AN ORDER IS CANCELLED FOR VARIETY OF REASONS
If our delivery person fails to contact you after two tries to deliver your product at the specified address, but he still fails to do so, the firm reserves the right to cancel the transaction at its discretion.
If a delay occurs as a result of an incomplete address, the company will not be held liable for the delay.
Methods for delivering the order
Delivery of goods shall be made to the consumer either through courier/Logistics or through Direct Seller. The status of completion of delivery shall be considered done in the following manner:
- Through Courier / Logistics
- Through C&F/ Direct seller
Reason for delay in shipping and delivery
The following factors may cause order delivery to be delayed:
- The weather is unsuitable.
- Political unrest, strikes, employee lockouts, and government-ordered lockdowns
- Natural disasters such as floods, earthquakes, and other natural disasters.
- Other unforeseen circumstances
Company put all its efforts to deliver your order within time as mentioned under this policy and in case of delay, company shall intimate to customer for this delay. Customer after receiving this notification have two options either to proceed with that order or can claim refund for that product.
DETAILS OF THE SHIPMENT AND HOW TO CRACK IT.
As soon as the things are handed over to the Courier, we will send you an email/SMS regarding the dispatch of your order to your registered mobile number and email address.
The tracking number and website information for the courier firm, as well as the projected arrival date, will be included in these alert E-mails/SMS.
It may take up to 24 business hours for tracking numbers for orders sent to appear on the appropriate courier company's website. If your order is delayed for whatever reason, we will send you a separate notice advising you of the delay.
PRODUCT DELIVERY TRANSIT TIME
Orders will be dispatched within 7 business days of the initial ship date; the company strives to deliver all products in a timely manner. Customers have the option of returning the product and receiving a refund if there is a delay on the part of the company.
Company will not be liable for any damages, interests, or claims arising from the failure to complete a Transaction/Transaction Price or any delay in completing a Transaction/Transaction Price caused by circumstances without its control. Order Delivery Timelines
TIME LIMIT FOR DISPATCHING ORDER
Orders are usually dispatched within 7 days of the buyer placing the order. However, delays may occur in some cases, according to government standards in response to the State. The end user will receive a unique tracking identity number via e-mail and SMS after the order is successfully placed. The concerned user may then use the tracking number to verify the progress of the purchased items as well as the estimated delivery date.
Miscellaneous request
Customer change in address request
Company only considers change in address request, after placing order by customer. Customer can apply for change in address request within 24 hours from the order date.
Lost in transit
If a shipment is lost in transit, we shall wait for 12 days and then we will make another attempt for shipping the order. However, you have a right to cancel the order and you need to intimate us with regard to same.
Amendments to this Policy
At any time, the company maintains the right to modify this policy notice. If we make any modifications to this policy Notice, we will update the effective date, and the changes will take effect immediately after they are posted. We recommend that you evaluate the policy on a frequent basis.